Refund Policy

Refund & Returns Policy

At AusBuys, your satisfaction matters to us. This policy explains your rights under Australian Consumer Law (ACL) and how our returns process works.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

We are happy to offer a refund or exchange for change-of-mind returns within 30 days of delivery, provided the item is unused, in its original packaging, and in a resaleable condition. Change-of-mind returns do not include original or return shipping costs, which are the customer's responsibility, unless the item is faulty or not as described.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or different from what you ordered, please contact us within 14 days of delivery at raulpuriee88@gmail.com with your order number and photos of the issue. We will arrange a replacement, repair, or full refund, including return shipping costs, at no expense to you.

How to request a return

Email raulpuriee88@gmail.com with your order number and reason for return. We will respond within 2 business days with return instructions. Please do not send items back before receiving confirmation, as unsolicited returns may not be able to be processed.

Refund processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days.