Privacy Policy

AusBuys ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and your rights.

Information we collect

When you visit our store or place an order, we may collect: your name, email address, postal address, phone number, payment information (processed securely by our payment provider), order history, and technical information such as IP address, browser type, and device information via cookies and similar technologies.

How we use your information

To process and fulfil your orders, including sharing necessary details with our shipping and fulfilment partners
To communicate with you about your order, including confirmations, shipping updates, and customer support
To send you marketing communications, where you have opted in, which you can unsubscribe from at any time
To improve our store, products, and customer experience
To comply with our legal obligations

Sharing your information

We do not sell your personal information. We share necessary order information with third parties who help us operate our business, including payment processors, shipping and fulfilment partners/suppliers, and IT service providers, solely for the purposes of fulfilling your order and operating our store. These third parties are only provided the information they need to perform their function.

Cookies

Our store uses cookies to help provide a better shopping experience, remember your cart, and understand how visitors use our site. You can control or disable cookies through your browser settings, though this may affect site functionality.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access using appropriate physical, technical, and administrative measures.

Access and correction

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, contact us at raulpuriee88@gmail.com.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Complaints

If you have concerns about how we handle your personal information, please contact us at raulpuriee88@gmail.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.